PRIVACY POLICY FOR THE DIGITAL PLATFORMS OF AGILMARKET ECUADOR SAS

Effective Date: January 18, 2026

  1. Scope of Application and Acceptance Agilmarket Ecuador, LLC (hereinafter “Agilmarket”) understands the importance of protecting the privacy of its users’ digital communications. This Privacy Policy applies to:
  • Personal Information: Personally identifiable information that we collect through our websites, including agilex.com.ec and agilmarket.com.ec. This includes your name, mailing and physical addresses, email address, billing information, phone number, and product preferences.
  • Device Information: Data about your computer or mobile device collected as a result of your use of our platforms.

IMPORTANT: By using Agilmarket's digital platforms, you consent to Agilmarket's use of your information as described in this Privacy Policy. If you choose not to share Personal Information or Device Data, Agilmarket may not be able to provide you with the products and services it offers.

  1. Changes to the Policy Agilmarket reserves the right to amend this Privacy Policy at any time. Changes will take effect thirty (30) days later from the first publication of any revised version. We recommend reviewing this document regularly.
  2. Use of Collected Information Agilmarket uses the information it collects for the following business and operational purposes:
  • Market and improve Agilmarket's services.
  • Process business matters and transactions with customers.
  • Assisting with identity fraud.
  • Identify which digital content visitors value most.
  • To contact you with updates about services and activities.
  • Lead marketing and promotional activities.
  1. Technical Data Collection and Tracking Our platforms use an extended log file format that captures: the date and time of the visit, content viewed, referring URL, operating system, browser, and IP address. Each device is assigned identifiers such as First-party cookies and third-party cookies.

Use of Cookies and Web Beacons: We use “cookies” (strings of data) to recognize your device and remember your preferences.

  1. Advertising and Third Parties Does Agilmarket use personal information for advertising? Yes. Agilmarket combines Personal Information with Device Data to personalize your experience and display ads. When we combine this data, we treat it all as Personal Information.

Advertising on third-party sites: We may use select advertising companies (such as Google, Facebook, or similar) to deliver relevant Agilmarket ads on other websites. We do not provide Personal Information to these companies for them to use for their own purposes, but they may place their own cookies in your browser.

You can choose to opt out of the use of cookies for targeted advertising by visiting the websites of the Digital Advertising Alliance (DAA) or by configuring your browser to reject cookies, although this may limit your access to certain features on our platforms.

  1. Transfer and Sharing of Information Agilmarket does not sell or distribute Personal Data to third parties for its own benefit, unless required by law. However, we may share information in the following cases:
  • Service providers: To assist us in collecting or processing data in accordance with our requirements.
  • Legal requirements: In response to subpoenas, court orders, or to defend legal rights.
  • Corporate Transactions: In connection with a merger, sale of assets, or bankruptcy.
  • Statistical data: We reserve the right to disclose data in aggregate form (not personally identifiable) for statistical purposes at our sole discretion.
  1. Email Communications If you receive an email from us, it is because your email address is on file or you have an active relationship with us. Every marketing email includes an automated way to stop receiving such communications (opt out) by following the instructions at the bottom of the message.
  1. MinorsWe do not knowingly or intentionally collect personal information from children under the age of 18 years old. If you are under 18, please do not provide us with any personal information.
  2. Contact and Opt-Out Options
    If you have any questions about this policy or the processing of your personal data, or if you wish to exercise your privacy rights, you can contact us at:
    [email protected]
    Unsubscription and Withdrawal of Consent (Habeas Data): If you wish to unsubscribe from our marketing communications or opt out of the processing of your personal data, you have the right to withdraw your consent at any time. To do so, we provide the following options:
    1. By Email: Send us an email to the address listed above with the subject line “UNSUBSCRIBE” or “WITHDRAWAL,” specifying the information you wish to have removed. Your request will be handled by our Personal Data Department (Privacy Office) to stop the processing of your information.
    2. Automatic Unsubscribe (Opt-out): To stop receiving promotional emails, you can follow the “unsubscribe” or “cancel subscription” instructions found via an automated link at the bottom of every marketing message we send.

Payment Methods in Ecuador

At Ágilex Ecuador, we want to provide you with a convenient, secure, and flexible payment experience for your international shipments. We offer a variety of payment methods designed to meet the needs of our customers both within and outside the country. You can make your payments via bank transfer, digital payment links, or credit card directly at our branches.

In addition, for international customers or payments from the United States, we offer options such as international payment links, Zelle, and U.S. bank accounts through Chase, enabling fast, secure, and hassle-free transactions from anywhere in the world. At Ágilex, we work to ensure that paying for your international shipments, freight, packages, or documents is a streamlined, reliable, and accessible process for all our customers.